Help center · Switzerland

Questions?
We’ve got answers.

Everything you need to know about choosing, using and caring for your redtreat device — straight from our team in Switzerland.

3-year warranty Delivery in 3–5 working days 30-day returns

For targeted facial application we recommend the SolisMask or SolisHead. For individual body zones the SolisPanel +. As an all-rounder the SolisPanel 750. For almost the whole body or professional studio use the SolisPanel 1500.

Our product finder helps you choose the right device in about 2 minutes — or book a free consultation with our Swiss team.

SolisPanel + (CHF 548, currently CHF 493.20 with a 10 % pre-order discount): portable, compact, 130 mW/cm² @ 8 cm, ideal for beginners and on-the-go.

SolisPanel 750 Gen2 (CHF 1’198): the all-rounder with 130 mW/cm² @ 8 cm, flexible at home or in a studio.

SolisPanel 1500 Gen2 (CHF 1’998): the premium panel with 150 mW/cm² @ 8 cm, designed for studios and ambitious home users.

All three work with six individually controllable wavelengths: 630, 660, 810, 830, 850 and 1060 nm.

Yes — for professional customers we offer volume conditions, personal onboarding and a direct contact in Switzerland.

Simply reach out to our team at info@redtreat.ch and we’ll put together an offer for you.

Typical recommendation: 10 to 20 minutes per session, 3 to 5 times per week.

You will find a suitable routine on your device’s product page, and for SolisPanels also the recommended distance.

The most important points:

• Wear protective glasses, even with closed eyes
• Maintain the recommended distance (for SolisPanels, see the product page)
• For light-sensitive medication, pregnancy or certain skin conditions, consult a doctor beforehand.

Protective glasses are included with every device.

Yes — especially the SolisPanel + is designed for mobile use: compact, securely packed and easy to take with you.

The SolisMask is also portable, needs only a short application time and ships with a travel bag — ideal for travel or the office desk.

Photobiomodulation with wavelengths like 660 nm (red light) and 850 nm (near-infrared) is well researched — thousands of studies are published on PubMed.

Please note: these studies describe the field of photobiomodulation research and do not constitute efficacy claims for the devices shown here. redtreat devices are premium LED wellness devices, not medical devices.

Delivery usually takes 3 to 5 working days from our warehouse in Switzerland. The SolisPanel+ is currently available for pre-order, with delivery expected at the end of 2026.

You’ll receive a tracking number by email as soon as your package is on its way.

3 years Swiss warranty on all redtreat devices.

Repair and service are handled directly from Switzerland — no shipping abroad, no weeks-long waits. In a warranty case, simply contact our Swiss team and we’ll take care of the rest.

Yes — 30-day return policy from receipt of delivery.

Unpacking and trying the device is explicitly allowed. E-mail info@redtreat.ch and you will receive a return number (RMA). Send the device back complete, in its original packaging and insured; return shipping is paid by you, except for damaged or wrong deliveries, which we cover. After receipt and inspection we refund the purchase price within 5 to 7 working days. Full details under Returns & refunds.

Return shipping per device: CHF 14.90 for SolisPanel+, SolisMask, SolisHead and SolisStand BASE; CHF 24.90 for the SolisPanel 750 Gen2; CHF 49.00 for the SolisPanel 1500 Gen2, SolisStand MOVE and SolisStand ELEVATE.

You can pay with TWINT, credit card (Visa, Mastercard, American Express, UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay or by invoice with Klarna.

Payment runs through the secure Shopify checkout with SSL encryption.

Still stuck?

Can’t find your answer?

Our Swiss team is happy to help — usually within one business day. Reach out and we’ll point you to the perfect device or sort out any question.