Help center · Switzerland

Questions?
We’ve got answers.

Everything you need to know about choosing, using and caring for your redtreat device — straight from our team in Switzerland.

3-year Swiss warranty Ships in 3–5 days 30-day returns

For targeted facial application we recommend the SolisMask or SolisHead. For individual body zones the SolisPanel +. As an all-rounder the SolisPanel 750. For full-body application or professional studio use the SolisPanel 1500.

Our device finder helps you choose the right device in about 60 seconds — or book a free consultation with our Swiss team.

SolisPanel + (CHF 548): portable, compact, ideal for beginners and on-the-go.

SolisPanel 750 Gen2 (CHF 1’198): the all-rounder with 150 mW/cm² @ 8 cm, flexible at home or in practice.

SolisPanel 1500 Gen2 (CHF 1’998): the premium panel with 150 mW/cm² @ 8 cm, designed for studios, practices and ambitious home users.

All three work with six individually controllable wavelengths: 630, 660, 810, 830, 850 and 1060 nm.

Yes — we have a dedicated program for professional customers with volume conditions, personal onboarding and a direct contact in Switzerland.

Simply reach out to our team at info@redtreat.ch and we’ll put together an offer for you.

Typical recommendation: 10 to 20 minutes per session, 3 to 5 times per week.

Specific application plans per device and goal can be found in our application section on the homepage — with four prepared programs: Skincare, Sport & Wellness, Recovery and Beauty Pro.

The most important points:

• Wear protective glasses, even with closed eyes
• Maintain the recommended distance (specified per program in the application section)
• For light-sensitive medication, pregnancy or certain skin conditions, consult a doctor beforehand.

Protective glasses are included with every device.

Yes — especially the SolisPanel + is designed for mobile use: compact, securely packed and easy to take with you.

The SolisMask is also portable, needs only a short application time and ships with a travel bag — ideal for travel or the office desk.

Photobiomodulation with wavelengths like 660 nm (red light) and 850 nm (near-infrared) is well researched — thousands of studies are published on PubMed.

In our wavelength section on the homepage you’ll find a curated selection with direct links to PubMed sources per wavelength. Please note: these studies describe the field of photobiomodulation research and do not constitute efficacy claims for the devices shown here. redtreat devices are premium LED wellness devices, not medical devices.

Shipping within 1 to 2 business days from our warehouse in Switzerland.

You’ll receive a tracking number by email as soon as your package is on its way.

3 years Swiss warranty on all redtreat panels.

Repair and service are handled directly from Switzerland — no shipping abroad, no weeks-long waits. In a warranty case, simply contact our Swiss team and we’ll take care of the rest.

Yes — 30-day return policy from receipt of delivery.

The device must be returned in flawless condition and in its original packaging. Once your return arrives with us, we refund the purchase amount within 5 to 7 business days.

Still stuck?

Can’t find your answer?

Our Swiss team is happy to help — usually within one business day. Reach out and we’ll point you to the perfect device or sort out any question.